Frequently Asked Questions:

Q. Do I need to have Internet at home?

A. No, neither you nor your loved one needs to have Internet available in your home in order for myHalo to work effectively.

Q. What happens if I am unavailable when the system detects a fall or other emergency event?

A. Your loved one is still protected. A trained operator from our 24/7 emergency response call center will call your loved one and everyone on their caregivers list you provide at the time you create your account.  If we cannot validate that the event is a false alarm, we will dispatch local emergency services for your loved one.

Q. Will myHalo trigger an alarm if I lie down?

A. Lying down, getting into bed, or reclining should not cause a false alarm.  Our fall detection is independent of a “horizontal lie”.  This means less false positives, and it means that we will detect more real falls.

Q. Will myHalo detect all falls?

A. Our scientists and engineers work very hard to deliver what we believe is the best fall detection technology available.  However, there will always be a small fraction of falls that are undetectable.  Based on our testing, we detect approximately 98% of catastrophic falls and 92% of all falls (including very minor falls, controlled falls, etc).
>> Learn more about fall detection

Q. What happens if the power goes out? Will the system still work?

A. The myHalo Gateway does not have an internal battery; however, the system is compatible with an external Uninterrupted Power Supply (UPS).  In this case, if your loved one falls while the power is out, the gateway will use the existing phone line to call in the emergency situation.  The UPS is required for the system to work during a power outage.

Q. How long does the battery on the wearable device last? How long does it take to recharge?

A. The battery lasts about one week under normal conditions. It can be recharged to full capacity in 1 to 1.5 hours.  Most users recharge routinely every day for 30 minutes.

Q. How much tolerance is built into the device to allow for less-than-perfect placement of the chest-strap or belt clip on the body?

A. Testing indicates the device is very tolerant to misplacement. If the device is taken off, we will let you know the device is not being worn.

Q. What happens if the device is taken off?

A. myHalo can detect when the chest strap or belt clip  is being worn or when it is removed. You and your loved one can configure how this situation is to be treated. Typically, caregivers will be notified if the device is removed for more than one hour.

Ethernet Installations

Q. Could there be any issues with my computer’s firewall while using myHalo?

A. On occasion users have to change the firewall setting on their network in order to properly setup their myHalo unit.  The firewall ports that need to be unblocked for myHalo include:  UDP  123  (NTP), TCP  443  (HTTPS), and TCP  37215.